• Sometimes users will need to merge accounts together. Sometimes parents with more than one child will have multiple accounts because parent information didn’t match (name, email, phone). Many staff members are also parents, and will have a staff account and a personal parent account. You can combine accounts so everything is in one place.

    You can combine your multiple accounts in ParentSquare. Cases where combining accounts makes sense include:

    • User is a staff member and parent: combine staff account with personal parent account to access both with one login. All emails and phone numbers remain associated. Note: Staff must sign in with the email or phone number associated with their staff account.
    • Parents share an email or home phone: their accounts will automatically link if they are listed with shared contact information.
    • User is missing a student or school from their main account: they have a second account for student or school that can be merged. 

    There are 4 ways to combine accounts:

    1. From an invitation email
    2. When verifying contacts
    3. By using My Accounts
    4. By requesting your password to be reset
    1. Click link in email, Sign in to Combine Existing Account
      Sign in to your other ParentSquare account.
    2. Select name to use on your account and click Combine Accounts.
    3. Your accounts are now combined. The next time you log in to ParentSquare, you can access your account using any* of the associated emails or phone numbers on your combined account. *Note: Staff must sign in with the email or phone number associated with their staff account.

    2. Combine Accounts When Verifying Contacts

    Web Browser

    1. If you have more than one contact card, and click Yes, This is Me on each card. Your contacts will automatically be merged into one account. ParentSquare allows a user to have multiple emails and phones.

    ParentSquare Mobile App

    1. If you have more than one contact card, and tap Yes, This is Me on each card. Your contacts will automatically be merged into one account. ParentSquare allows a user to have multiple emails and phones.

    3. Use My Accounts

    Web Browser

    1. Log in to your main ParentSquare account.
    2. Click your name in upper right and select My Account.
    3. Click Combine with another account.
    4. If there are any accounts matching your verified email(s) or phone(s), a page with recommended users will appear.
      a. Click Combine Accounts, confirm any additional contacts on the account, and click Combine Accounts.
      b. If you do not see the account you want to combine, click combine another account.
    5. Log in to your other ParentSquare account.
    6. Select name to use on your account and click Combine Accounts.
    7. Your accounts are now combined. The next time you login to ParentSquare, you will be able to access your account using any* of the associated email addresses or phone numbers on your combined account. *Note: Staff must sign in with the email or phone number associated with their staff account.

    ParentSquare Mobile App

    1. Log in to your main ParentSquare account. Note: Staff must log in with the email or phone number associated with their staff account.
    2. Tap menu in upper left, select Account then Combine Accounts.